Customer Service Representative Job

CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in EXTON, PA

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner
- Experienced in initiating customer contact to proactively identify and address customer needs
- Ability to monitor the resolution process to ensure other departments follow through on requests
- Strong computer skills a must
- Proficient with data entry - extensive keying in orders
- College degree is not required, but preferred

WHAT YOU'LL BE DOING:

- The Customer Service Representative is the primary interface between our customer and clients systems in all matters related to inquiries, orders, product availability, warehousing, shipment status, invoicing, commercial documents and all other customer service related items for the sale of paint, paint related products and paint support systems
- Close interaction with Warehouse Supervisors, District Sales Manager, Field Sales Reps, and other Business personnel is important to insure uninterrupted shipments of material and ultimately, customer satisfaction
- Held accountable for performance in areas of productivity, quality, phone skills, and the customer perception of service
- Will be pulled into project work and have additional responsibilities added, such as District team work (BIPS and Free good orders) SOX reporting, OMS & EDI monitoring

WHAT YOU NEED TO BRING TO THE TABLE:

- Candidate must be customer focused and possess very strong interpersonal skills to deal with internal and external customer demands
- Strong computer skills, basic math, accurate typing and keyboard skills are a necessity
- Must possess the ability to listen as well as communicate information in a clear, courteous, concise, and logical manner
- Good decision making, problem solving and analytic ability skills are needed
- Must possess time management skills with the ability to set priorities and maintain project goals

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER:Lori Heckathorn

Yoh, a DayJ2W: SCIENTIFIC; MONJOB

TAX TERM: CON_W2J2WNWCORP

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SFSF: PROF