Customer Service Representative Job

CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in NEW CENTURY, KS

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience
- More than 1 year of SAP experience
- Proficient in MS Office suite and 60 WPM
- Experience interacting with internal/external customers as well as sales managers
- Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner
- May initiate customer contact to proactively identify and address customer needs
- Monitors the resolution process to ensure other departments follow through on requests

WHAT YOU'LL BE DOING:

- Initiate timely and accurate order process through the receipt and confirmation of customer orders
- Verify product availability, lead time, payment and incoterms
- Coordinate shipment type, condition, date and route to ensure on time delivery to the customer
- Collaborate with multiple departments of the Supply Chain including, Production, Quality Control and Warehouse and Logistics to confirm product availability and present customer with options
- Maintain customer transactions through electronic filing of customer purchase orders and correspondence
- Promote customer satisfaction and effectively manage customer orders by consistently maintaining a professional relationship through the utilization of multiple order maintenance reports
- Provide customers with information concerning the status of their orders including carrier tracking information and proof of delivery
- Financial responsibilities to include supporting Accounts Receivable in the resolution of invoice disputes
- Delegation of Authority and conservation of proper documentation is required for monthly as well as annual audits to ensure SOX compliance before issuing credits, debits and returns
- Monitor customer master data and notify customer master group of any revisions needed to ensure account data is accurate
- Ensure adherence to all management systems including, ISO 9001:2008, ISO 14001 and OHSAS 18001 and Food Safety, with an understanding of the clients Quality and Environmental Policies and procedures
- Responsible that these policies and procedures are implemented throughout the organization and all related activities under the position's jurisdiction

WHAT YOU NEED TO BRING TO THE TABLE:

- The ability to prioritize
- Organizational skills
- Strong Interpersonal and communication skills
- High-school diploma or GED

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Lori Heckathorn

Yoh, a DayMONJOB

TAX TERM: CON_W2J2WNWCORP

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SFSF: PROF