Customer Service Representative Job

CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in CARLSBAD, CALIFORNIA.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Data entry skills
- Typing and 10 key skills
- Customer service skills

WHAT YOU'LL BE DOING:

- Responsible for processing international order, quotations, returns, commissions, credits, invoices, and other export shipping documents
- Using telephone, calculator, PC, written procedures and product knowledge for proper orders
- Making decisions regarding order priority, pricing, modes of transportation, product identification, product sourcing, etc.
- Answering pricing and product inquiries, order and item status received via email, telephone, FAX, and mail from customers, dealers, and subsidiaries
- Processing emergency orders

WHAT YOU NEED TO BRING TO THE TABLE:

- Minimum of HS diploma or GED equivalent
- Minimum of two years of related customer service experience in technical field (medical field is strongly preferred)
- Knowledge of data entry with 10 key is a plus
- Working knowledge of Word and Excel
- Keying speed of 7000 kdph with 95% accuracy
- Typing speed of 40 wpm with 95% accuracy
- Ability to develop and maintain positive relationships with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
- Ability to analyze situations and resolve problems (ie, consolidate shipments from various suppliers and ensure documentation for export is correct)
- Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
- Excellent verbal and written communication skills
- Effective working in teams to achieve the department's objectives
- Prior experience in the dental environment is helpful.

OPPORTUNITY IS CALLING, APPLY NOW!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

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TAX TERM: CON_W2

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