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Customer Service Representative - Bilingual (English/French)
Eingestellt von THE NATIONWIDE GROUP
Gesuchte Skills: Client, Network
Projektbeschreibung
The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions to the real estate industry. Utilizing world class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.
CUSTOMER SERVICE REPRESENTATIVES - BILINGUAL (ENGLISH/FRENCH)
RICHMOND HILL/MARKHAM WE ARE RECRUITING CONTRACT CUSTOMER SERVICE REPRESENTATIVES TO JOIN OUR DYNAMIC TEAM!
Nationwide Appraisal Services (NAS) is Canada's premier appraisal management company and the most comprehensive source for real estate valuations. Established in 1996, NAS is Canada's first web based valuation platform. Our innovation and experience has pioneered the way the mortgage industry does business today. The NAS customizable solution integrates lender specific business rules throughout the valuation process creating a consistent standard of lending criteria that simplifies the process for both Lenders and Mortgage Brokers. The success of NAS is truly defined by the quality and professionalism of Canada's largest network of independent Real Estate Appraisers. Position Summary
You will ensure a smooth appraisal management process by monitoring NAS appraisal requests from start through to completion while delivering a superior client experience. In this role, you will manage the communication, and assignment of work between NAS, the lender and the appraisers. Your mandate includes assigning tasks and handling all appraiser and client interactions, keeping them updated so all parties involved can meet contractual expected turnaround time of service delivery.QUALIFICATIONS:
- Excellent communication skills - verbal and written fluency (FRENCH/ENGLISH) preferred, other spoken languages also an asset
- Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services
- Related post-secondary education is an asset
- Proficient computer skills including competency with MS Word, Excel and Outlook
- Able to provide consistent, high quality customer service and satisfaction
- Demonstrates sound judgment and effective problem solving skills
- Remains energized and focused in a fast-paced and evolving environment
- Must have the ability to focus for long period of time with strong attention to details
- Must have speedy and accurate typing skills
- Must be available to work a variety of shifts between 8am-8pm Monday to Friday and occasional weekends.
- Office location: Richmond Hill/ Markham
- Students/Graduates of the RPA/RPAA and Professional Mortgage courses programs are highly desired.
- Must be able to work as early as 8 am and as late as 8 pm weekdays and occasional weekend shifts
CUSTOMER SERVICE REPRESENTATIVES - BILINGUAL (ENGLISH/FRENCH)
RICHMOND HILL/MARKHAM WE ARE RECRUITING CONTRACT CUSTOMER SERVICE REPRESENTATIVES TO JOIN OUR DYNAMIC TEAM!
Nationwide Appraisal Services (NAS) is Canada's premier appraisal management company and the most comprehensive source for real estate valuations. Established in 1996, NAS is Canada's first web based valuation platform. Our innovation and experience has pioneered the way the mortgage industry does business today. The NAS customizable solution integrates lender specific business rules throughout the valuation process creating a consistent standard of lending criteria that simplifies the process for both Lenders and Mortgage Brokers. The success of NAS is truly defined by the quality and professionalism of Canada's largest network of independent Real Estate Appraisers. Position Summary
You will ensure a smooth appraisal management process by monitoring NAS appraisal requests from start through to completion while delivering a superior client experience. In this role, you will manage the communication, and assignment of work between NAS, the lender and the appraisers. Your mandate includes assigning tasks and handling all appraiser and client interactions, keeping them updated so all parties involved can meet contractual expected turnaround time of service delivery.QUALIFICATIONS:
- Excellent communication skills - verbal and written fluency (FRENCH/ENGLISH) preferred, other spoken languages also an asset
- Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services
- Related post-secondary education is an asset
- Proficient computer skills including competency with MS Word, Excel and Outlook
- Able to provide consistent, high quality customer service and satisfaction
- Demonstrates sound judgment and effective problem solving skills
- Remains energized and focused in a fast-paced and evolving environment
- Must have the ability to focus for long period of time with strong attention to details
- Must have speedy and accurate typing skills
- Must be available to work a variety of shifts between 8am-8pm Monday to Friday and occasional weekends.
- Office location: Richmond Hill/ Markham
- Students/Graduates of the RPA/RPAA and Professional Mortgage courses programs are highly desired.
- Must be able to work as early as 8 am and as late as 8 pm weekdays and occasional weekend shifts
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung