Customer Service Representative

Customer Service Representative - 3 Month Contract - Peterbrough

Provide operational and technical support for customers analysing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications.

Major Accountabilities:

Serve as focal point for customer issues, concerns and requests for enhancements.

Capture detailed and accurate information about issues, concerns and enhancements.

Work with global customers to complete service inquiries about core applications and products.

Collaborate with others in support of products, processes and problem resolution.

Demonstrate the ability to negotiate, resolve and present to internal/external customers.

Simulate or recreate user issues to resolve operating difficulties.

Requires general supervision; decisions and actions are based on established procedures and assigned tasks.

To apply please forward your CV to (see below)