Customer Service Representative

DESCRIPTION

- An initial inbound or outbound welcome call to the new advertiser,
- Confirmation of contact information including email, review of products, research of advertiser pre-call to make recommendation and edits to online presence
- Review and update basic website or simple online changes for the advertiser,
- Gather additional business content and information for product fulfillment, order management, and review of what happens next and who to call.

SKILLS:

MANDATORY:

- Minimum of High School Diploma/GED required. Some College or degree preferred.
- Bilingual Preferred.
- A minimum of a 6 months to one year experience customer management
- Strong business acumen or ability to demonstrate professionalism - prior experience in a professional business setting highly preferred Familiarity with small businesses preferred
- Prior experience in a customer service/call center role
- Prior experience with online advertising
- Prior experience with website design
- Prior experience in a consultative type role

DESIRED:

- Advanced Customer Service Skills
- Logical problem solver with systematic problem solving and troubleshooting skills
- Critical thinker who thrives in a fast paced and changing environment
- Uses resources to identify resolutions that meet customer needs
- Passion for people; positive, personable, professional and collaborative when put in difficult situations
- Natural disposition for exhibiting empathy to frustrated, distraught and even angry customers
- Displays a positive, outgoing, confident and trainable attitude

VALUE ADDED:

- Communication expert; strong written and verbal communication skills where solutions can be articulated in an efficient manner
- Ability to display a high degree of organizational skills and prioritize customer needs
- Awareness of Search Engine Marketing
- Basic understanding of Search advertising (SEO and SEM Knowledge)
- Passion for online marketing and Search engine technology