Customer Service Representative

Customer Service Representative - Loughborough - 3 Month initial contract - £9.98 per hour

Our client, a Global manufacturing company is seeking a Customer Service Representative to be based in Loughborough on an initial 3 month contract which is likely to be extended.

Key responsibilities:
Order processing on in-house Mainframe system- often high volume
Preparation of quotations and contract documentation.
Dealing with customer enquiries about their orders and products, by email and phone.
Microsoft skills required - good Word, Excel etc..

Key Skills:
Customer Services experience in a similar position/commercial environment is essential.
Strong customer focus, excellent communication and negotiation skills.
Professional and able to work as a key member of a busy team.
Problem solving and analytical skills, together with a questioning attitude and good organisational skills.
Presentation skills.

This is very much a traditional customer service order placing role, we are looking for a candidate with previous order entry experience and some phone skills. It's an admin role to help the team free up time for other issues by them placing orders etc.

We require a professional individual with a confident telephone manner and experience in a similar environment, able to work on their own initiative.
This is not a call centre role, and requires the ability to work without a script, and to quickly acquire technical knowledge