Customer Service/Quality Assurance Auditor

FINANCE, AUDIT, COMPLIANCE, ADMINISTRATION, QUALITY, ASSURANCE

I am currently recruiting for a CUSTOMER SERVICE QUALITY ASSURANCE AUDITOR to join our client based IN READING on a 6 MONTH INITIAL CONTRACT (LIKELY TO EXTEND)

DAILY RATE: Dependant on Experience - Please respond with the rate you would need for this role.
DURATION: 6 Month Initial Contract
LOCATION: Reading
START: ASAP

Responsibilities

- To deliver quality assurance across Customer Services
- To be responsible for the monthly/quarterly audit plan, including the maintenance of checklists and materials, audit checking and consistency, sample size requirements, sample approach and delivery
- To communicate audit findings and recommendations to stakeholders, and to ensure the audit plan meets the needs of the business
- To actively identify, assess, monitor and manage risks within the business area, and ensure that appropriate controls are in place

SKILLS

- Experience of managing relevant processes and procedures
- Significant experience of administrative environments, preferably within a financial services environment

KNOWLEDGE

- Working knowledge of risk management tools and methodology
- Knowledge of financial services regulatory and legislatory frameworks

IF YOU ARE INTERESTED AND AVAILABLE FOR THIS ROLE, PLEASE SEND ME A COPY OF YOUR CV AS SOON AS POSSIBLE.

FINANCE, AUDIT, COMPLIANCE, ADMINISTRATION, QUALITY, ASSURANCE