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Customer Service Manager jobs in Brussels, French/Dutch
Eingestellt von e-resourcing Limited
Gesuchte Skills: Sales, Support
Projektbeschreibung
Customer Service Manager jobs in Brussels, French/Dutch
Please read on if you have the following:
- Experience in Customer Service Management
- Skills in Dutch, French and English (stakeholder management)
- Resource management savoir-faire (time, budget, people, teams, tasks )
- Excellent communication skills
The Customer Service Manager is expected to guarantee best in class service management and ensure customer satisfaction. This includes pre- and post-sales support and meeting SLAs. You will act as single point of contact during the operational life cycle of projects, ensuring efficient relations between internal departments and customers.
Via regular service review meetings with stakeholders, you ensure SLAs are continually met and corrective actions are taken if necessary. You also define and control the margin, with a view to optimizing it.
Please read on if you have the following:
- Experience in Customer Service Management
- Skills in Dutch, French and English (stakeholder management)
- Resource management savoir-faire (time, budget, people, teams, tasks )
- Excellent communication skills
The Customer Service Manager is expected to guarantee best in class service management and ensure customer satisfaction. This includes pre- and post-sales support and meeting SLAs. You will act as single point of contact during the operational life cycle of projects, ensuring efficient relations between internal departments and customers.
Via regular service review meetings with stakeholders, you ensure SLAs are continually met and corrective actions are taken if necessary. You also define and control the margin, with a view to optimizing it.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges