Customer Service Manager

*CUSTOMER SERVICE MANAGER, I S, CUSTOMER RELATIONSHIPS (External), CUSTOMER SERVICE, CRM, RELATIONSHIP MANAGEMENT, UTILITIES, ENERGY, GAS ..*

Hyphen Recruitment have an urgent vacancy for a Customer Service Manager/CRM to work within the utilities sector based in Warwick.

ROLE Customer Service Manager for an initial 6-9 month period based in Warwick.

The Customer Service Manager/Customer Relationship Manager is primary focus is on Customer relationship/CRM and the primary requirement is to provide the interface between IS and the customer. No direct responsibility to manage the operation, but its essential to become a trusted advisor to multiple customers and to become the customers advocate within the IS organisation. The role is for an experienced Relationship Manager rather than operational management.

Key accountabilities:
* To be the voice of the customer and to have managed the message back from IS to the customer.
* The Customer Relationship Manager must have managed within a Matrix (Matrix management) and to have driven an organisation to align with the customer without the direct line management responsibility.

If interested please forward an up to date CV detailing the above for a quick response.

hy-phen Limited is acting as an Employment Business in relation to this vacancy.