Customer Service Inbound

Customer Service Inbound
Full Time
Fixed Term
Dearne Valley
£13,839.93 based on 37.5 hours
Mon-Friday 8am-9pm,Saturday 8am-8am,Sunday 8am-6pm
CEADVRET1

Job description

Your role as an Re-contracting Advisor will be to speak to existing customers calling into the For Life Re-contracting department for a variety of reasons. Customers are very diverse and accounts will vary dependant on spend and tenure and may be at a point where the customer wants to leave. Within the role of For Life Re-contracting advisor you will be required to re- contract customers who want to upgrade or leave O2 and sell additional products and services. The For Life Re-contracting department has client and individual targets that are set around quality, retention, upgrade conversation, sales, call handling time, productivity and attendance. These targets are always subject to change due to the ever changing nature of the business. The customer experience is a key part of the role and our expectations are that you would strive to make every call an amazing experience for our customers. Therefore, we wish to offer the best customer experience.

In order to maintain the professionalism required by Capita and we ask our team to adhere to key standards in terms of appearance and conduct and to act in a manner appropriate to a professional, business environment.

To fulfil the expectations of our clients and to promote good teamwork, we expect an excellent attendance record from all our employees. For Life re-contracting advisors must be adaptable to change, sales orientated and focussed on achieving targets to strengthen our relationship with O2. We hope you agree with us that it is only fair that all Capita team members are respectful of their place of work and colleagues.

Client description

Working for one of our Telecommunication clients, you will be responsible for offering a great customer experience in a fun, target driven environment.

At Capita Customer Management you'll be part of a great team where our people are passionate about delivering an excellent customer experience, feel motivated to contribute to our success and have a great opportunities to progress.
In our fast-paced and dynamic contact centre environment, you'll play an integral part in the consistent delivery of a professional, reliable and personal service which ensures the customer experience is the very best it can be.

The role of Customer Services Advisor requires a strong, confident communicator who is results focused and has a strong commitment to our client's products or service. You'll thrive on providing an exceptional customer service and your aim will be to provide an experience that customers will want to go away and share with their friends.

We are looking for someone who is;
• Enthusiastic
• A people person
• Insightful
• Can think on their feet and act appropriately in all situations

Your passion and personality, combined with an ability to build a rapport with customers makes you a perfect addition to our customer service team.

Our full induction training programme will help to enhance your existing skills as well as provide you with the tools and confidence to be successful within this role of Customer Services Advisors.

The Customer Service Advisor role is based in Dearne Valley and in easy reach of Rotherham, Barnsley, Sheffield and Doncaster, and the following travel networks:

• 3 miles from the M1
• Frequent bus service
• Mexborough train station located 5minutes from both Capita House and Capita Park
Our sites, Capita House and Capita Park offer employees their own subsidised in house restaurants, where selections of hot and cold food are served along with a deli bars and shop. You'll also have exclusive access to our on-site gym.
With competitive salaries, 23 days holiday entitlement and excellent range of benefits including;

• 30% discount on mobile providers
• Access to discounts at our on site Next Staff Shop
• Tax childcare voucher scheme
• Access to a private dental care scheme
• Tax free cycle to work scheme
• Arrange of other benefits

Capita Customer Management wants to give you the opportunity to work for a company that puts its people first.