Customer Service Executive - 6 Months - Reading

New exciting opportunities for 5 experienced Customer Service Executives to join one of our larger financial clients based in Reading, Berkshire.

Role - Customer Service Executives x 5

Duration - 6 months initially

Start Date - ASAP

Location - Reading

Skills required:

- Ability to manage large amount of inbound/outbound calls
- Polite telephone manner
- Experience working with Microsoft office
- Able to adapt easily to multi tasking
- Highly organised
- Excellent communication skills
- Experience handling lots of data - strong attention to detail
- Worked in similar roles within financial/professional
- Able to work to high standards
- Good customer focus and complaint handling skills
- Good keyboard skills, and familiar with Microsoft Word and excel.
- Good call handling skills
- Good organisation and time management skills to prioritise workloads.
- Good analytical, problem solving and decision making skills
- Coaching, training and feedback skills
- Good communication and mathematical reasoning skills (5 GCSE's or equivalent)
- Good understanding of all relevant legislation eg Data Protection Act, Money Laundering requirements
- Good understanding of relevant products and systems, including PC skills
- In depth understanding of relevant processes
- Understanding and application of agreed authority limits

To apply please send your up to date CV

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.