Customer Service Executive

On behalf of Hyphens FTSE 100 Insurance client I am looking to recruit a Customer Services Executive, initially for 6 months based in Reading.

Client: Financial Services

Role: Customer Services Executive

Duration: 6 months

Location: Reading

Start Date: ASAP

Job Purpose:
To provide a good customer service by accurately processing and authorising a variety of customer transactions, including complex and non standard transactions. This will be processed within agreed service levels and approved financial authority levels where appropriate.

*Handling complaints in line with area guidelines.
*Processing non standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheld.
*Contact customers by telephone, fax, e-mail or letter to resolve queries/obtain information.
*Deal with customer data ethically and in accordance with FSA requirements.
*Assists management team where appropriate.
*Keeps own knowledge of processes, products and appropriate regulation up to date.
*Achieves agreed performance levels
*Implements and maintains personal development plan, and is proactive in own self development.
*Completes performance management documentation in line with agreed timescales.
*Displays key behaviours at appropriate level.

Experience:

*Previous experience of financial services or a customer service environment
*Good communication (both written and verbal) and mathematical reasoning skills
*Strong administration skills
*It would be desirable to have an understanding of relevant legislation eg Data Protection Act, Money Laundering requirements
*Good understanding of relevant products and systems, including PC skills
*Experience of following strict guidelines and understanding process
*Good customer focus and complaint handling skills
*Good keyboard skills and familiar with Microsoft Word and excel.
*Good call handling skills
*Good organisation and time management skills to prioritise workloads.
*Good analytical, problem solving and decision making skills

If your skills and experience match the brief above please send your CV

hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.