Customer Service/Customer Care Co-Ordinator

Customer Service/Customer Care Co-ordinator required for a leading global healthcare company based in Amersham.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE:

- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
- Order Entry and order management to deliver as required.
- Pro-active and timely Backlog Management.
- Follow Shipment and installation to ensure Revenue collection occurs on time.
- Measuring order accuracy.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
- To provide excellent customer service for customers, both internal and external.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
- Provide the following specific support for customers:
- Order entry
- Delivery, stock information
- Product information
- Management of service calls
- Management of replacements & free of charge shipments
- Proactive customer satisfaction calls
- Monitor and follow-up on customer queries

REQUIRED QUALIFICATIONS/EXPERIENCE:

- Written and oral fluency in language relevant to customer base as well as English
- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workload
- Problem solving skills, initiative, proactive/pre-emptive and strong attention to detail
- Competent MS Office skills and be comfortable working with different systems.
- Previous client and customer service experience
- Ability to work well in a busy customer service environment
- Attention to detail
- Flexibility and willingness to work as a team member

DESIRED QUALIFICATIONS/EXPERIENCE:

- Order management experience
- Sound understanding of the order fulfilment process
- Experience with Order Management systems