Customer Service Coordinator

CUSTOMER SERVICES REP

MY CLIENT A LEADING HEALTHCARE ORGANISATION BASED IN AMERSHAM IS URGENTLY SEEKING AN EXPERIENCED CUSTOMER SERVICE REP TO JOIN THEIR TEAM FOR A MINIMUM OF 6 MONTHS.

THIS IS A FULL TIME ROLE WORKING FROM 13:30PM - 10PM MONDAY- FRIDAY.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE:

- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
- Order Entry and order management to deliver as required.
- Pro-active and timely Backlog Management.
- Follow Shipment and installation to ensure Revenue collection occurs on time.
- Measuring order accuracy.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
- To provide excellent customer service for customers, both internal and external.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.

REQUIRED QUALIFICATIONS/EXPERIENCE:

- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workload
- Problem solving skills, initiative, proactive/pre-emptive and strong attention to detail
- Competent MS Office skills and be comfortable working with different systems.
- Previous client and customer service experience
- Ability to work well in a busy customer service environment
- Attention to detail
- Flexibility and willingness to work as a team member

Please apply accordingly for immediate consideration. All candidates must be willing to undergo clearance.