Customer Service Agent

My client are a global IT and defence organisation. They are currently seeking a number of Customer Service Agents to work at their site based in County Durham. These roles are to be based within a contract position.

PLEASE NOTE: DUE TO THE NATURE OF THE ROLE, ALL SUCCESSFUL CANDIDATES WILL BE REQUIRED TO UNDERGO BASELINE SECURITY CHECKS PRIOR TO STARTING ON SITE.

ROLE OVERVIEW:

The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound calls. The purpose of the role is to provide effective resolution to customer queries in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

ATTRIBUTES:

- Provide excellent customer service to customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact.
- Apply knowledge as trained to meet customer needs.
- Take responsibility for handling customers confidential information.
- Develop a working knowledge of the Customer Service systems.
- Achieve Key Performance Indicator targets to meet business goals and objectives.
- Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre.
- Be a team player and considerate of others.

Smart Objectives:

- Achieve standards of conduct, customer service and measurable performance targets
- Satisfy FSA regulatory requirements

SKILLS/EXPERIENCE REQUIRED:

- Customer focused
- Positive and helpful attitude
- Excellent communication skills
- Ability to work under pressure
- Self motivated Team player
- Accuracy when inputting data
- Ability to work on own initiative
- Knowledge of Microsoft packages or other related packages

PERSON SPECIFICATION:

-Reliable and trustworthy
-Sociable
-Drive and determination
-Flexible and adaptable to change