Customer Service Agent

Customer Service Agent
Start Date: ASAP
Contract Length: 3 months
Location: Camberley
Rate: £negotiable

Key Purpose of the Customer Service agent

You should have experience of:

You will be primarily responsible for processing product orders and customer queries. You are mainly tasked with taking inbound customer calls and so it is vital that you make our customers feel important and valued each and every time you interact with them. You are required to work with internal departments, such as the sales team, to ensure the customers' needs are met effectively and efficiently, consistently delivering high levels of service.

Main responsibilities

*First line of response for all customer service enquiries
*Processing customer orders on SAP (training is provided), working within specific time frames.
*Resolving customer queries and complaints promptly and efficiently.
*Take responsibility for the customer; demonstrate that the customer is at the heart of everything we do.
*Ensure your personal level of knowledge and training is up-to-date and adequate for your role;
* Earn the enthusiasm and respect of your direct customers through continuous improvement, driven by your passion, integrity, teamwork and innovation.
* Ad hoc administrative duties as and when required.

Hours

Monday to Friday: 9.00 - 17.00 or 9.30 - 17.30
Saturday: 9.00 - 13.00 (you are only required to work approximately 1 in 3 Saturdays and can take this as overtime or time off in lieu)

Other information

Free shuttle bus service from 'Farnborough Main' and 'Farnborough North' train stations
Subsidized restaurant and cafe
Free parking onsite
Onsite gym - membership £60 annually

For more information on the Role feel free to call me

Send any enquiries to (see below)

If you would like to apply for this position simply attach an up to date CV and click apply NOW!

Applicants should show all relevant skills on their CV.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.