Customer Service Agent

CUSTOMER SERVICE REPRESENTATIVE

MY CLIENT A LEADING HEALTHCARE ORGANISATION BASED IN CHALFONT ST GILES IS URGENTLY SEEKING AN EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE TO JOIN THEIR TEAM FOR A MINIMUM OF 6 MONTHS WITH POTENTIAL FOR EXTENSION.

THIS IS A FULL TIME POSITION WORKING 37.5 HOURS PER WEEK BETWEEN THE HOURS OF 7AM- 7PM MONDAY- FRIDAY.

You will be a key point of contact dealing with management of system breakdowns, dispatching field engineers to resolve issues with medical equipment, facilitating system upgrades and scheduling preventive and corrective maintenance visits for core equipment.

KEY RESPONSIBILITIES

- Take incoming calls and log the problem in MUST according to contractual requirements
- Manage systems breakdown till completion
- Drive customer notification
- Escalate issues as required to appropriate management
- Manage completion of Preventative Maintenance Service for all core equipment with the field and customers
- Responsible for all open jobs activities in the region
- Take incoming calls from Field Engineers
- Enter all comments and agree action plan
- Manage Field Engineers work plan and escalate

EXPERIENCE

- Basic computer and typing skills essential
- Must have previous experience of dealing with complex work stations and computer systems The Service Centre operates between two screens to log calls, issues and actions, alongside a parts ordering and engineer booking system
- MS Office proficiency
- Ability to work independently with minimum direction
- Taking calls in a service centre environment providing first class support
- Evidence of strong time management in previous roles
- Fluency in English required
- Multi-tasking and ability to prioritise

PLEASE APPLY ACCORDINGLY FOR IMMEDIATE CONSIDERATION. ALL CANDIDATES MUST BE WILLING TO UNDERGO CLEARANCE.