Customer Service Agent

CUSTOMER AGENT/CUSTOMER COORDINATOR DUTIES INCLUDE:

MY CLIENT, A LEADING MEDICAL SOLUTIONS PROVIDER BASED IN CHALFONT ST.GILES, IS URGENTLY SEEKING AN EXPERIENCED CUSTOMER AGENT TO JOIN THEIR VIBRANT AND BUSY TEAM FOR A MINIMUM OF 6 MONTHS. THIS IS AN EXCITING OPPORTUNITY FOR PEOPLE WHO ARE USED TO TAKING A HIGH VOLUME OF INCOMING CALLS AND WORKING ON MULTIPLE WORK STATIONS.

MANAGE SYSTEM BREAKDOWNS

- Take incoming calls and log the problem in MUST according to contractual requirements
- Manage systems breakdown till completion
- Drive customer notification
- Escalate issues as required.

FIELD ENGINEERS MANAGEMENT

- Take incoming calls from Field Engineers
- Enter all comments and agree action plan.
- Mange Field Engineer's work plan and escalate

FIELD ENGINEER'S ASSIGNMENT

- Escalate ongoing issues to Zone Service Manager and Service Delivery Leader
- Manage FE debriefing and closure of the jobs

PREVENTATIVE MAINTENANCE

- Manage completion of Preventative Maintenance Service for all core equipment with the field and customers

PARTS ORDERING

- Order parts using the current parts ordering processes
- Organize distribution if part in the Region or Megastore;
- Escalate if part in another location

ZONE JOBS MANAGEMENT

- Responsible for all open jobs activities in the region

CORE CUSTOMER CARE AGENT MUST HAVE PREVIOUS EXPERIENCE OF:

- Basic Computer Skills
- Ability to Work independently with minimum direction
- Effective communication skills
- Basic typing skills.
- Strong Interpersonal Skills
- Fluent in English Language required.
- Team player
- MS Office proficiency

Knowledge of MUST System is advantageous but not essential.

Please apply accordingly for immediate consideration, all candidates must be willing to undergo security clearance.