Customer Service Advisor - Shift Work

Role: Customer Service Advisor - Telephony Complaint Handler
Location: Glasgow (City Centre)
Salary: Starting salary of £14,784, plus reward scheme
Flexibility: Shift Work

Santander is currently seeking Customer Service Advisors for the Telephony Complaints team in our Glasgow city centre office. If you share our passion for service and quality and want to play a role in shaping one of the world's largest banks, we want to hear from you.

About the role

Your main responsibilities will be -

Ensuring all complaint outcomes follow a common sense approach and are based on best practice
Handling inbound customers complaints whilst ensuring first point resolution
Rapport building with customers
Adherence to regulatory and legislative guidelines

You should have -

Experience of working within a contact centre or a similar environment
Excellent communication skills
IT Skills
Experience of complaint handling in a previous role would be an advantage

Ideally you'll already be working in a financial services or other regulated organisation, with a strong understanding of the importance of regulatory discipline. However, it's more to be a service-focussed person with a strong attention to detail. You must have the ability to work well with others and collaborate to achieve a common goal.

You'll be based in one of our biggest offices in the UK, right in the heart of Glasgow. Located only a short walking distance from Glasgow Central rail station and shops, bars and restaurants within close proximity. Offering an onsite restaurant, Costa Coffee shop and banking facilities, the atmosphere is a vibrant one with plenty of opportunities to socialise and get involved in local community and charity work.

Employee Benefits

We've got a reward package that's simple, personal and fair. In addition to your pay and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

We welcome applications from all sections of the community. Our Women in Business network provides women with valuable development tools. We're creating a better balance of women in management positions, and empowering everyone to fulfil their true career potential. We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options and we support you to make a difference in your local community with volunteering and fundraising schemes.

About Santander

With over 150 years of experience, we've built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers, our aim is to become the best bank in the UK, and we know we can't make it happen without our people. That's why we promote an environment where everyone counts. With us, you'll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we'll grow along with you.