Customer Service Advisor - Rotational Shift-Work

Customer Service Advisor - Bootle

You like going further

We'll make getting there half the fun

As a Customer Service Advisor you'll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. In return, you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you're willing to work hard, we're ready to help you progress.

At Santander we're aiming to make everything simpler. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice. So there's never been a better time to join us at our bright, modern building in Bootle.

As a Customer Service Advisor your skills and qualifications will include:

Excellent listening and communication skills
A high level of motivation
Previous experience in a customer service role
A flexible approach
Strong team working skills
As you'll be working in a regulated environment, a high level of numeracy and computer literacy are also essential.

As a Customer Service Advisor your main responsibilities will involve:

Building relationships over the phone
Providing information on additional services
Helping customers find the right products to meet their needs.

Rewarding you

Starting salary is £14,287 OTE £1,200 bonus.

Working hours

We are recruiting full-time roles working 35 hours per week. You will be working on a 7 hour rotational shift between 7.00 am to 11.00 pm across Monday to Sunday.

We weren't voted one of the Sunday Times ཕ Best Big Companies to Work For' for nothing - we've got a reward package that's simple, personal and fair. In addition to your pay and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

We welcome applications from all sections of the community. Our Women in Business network provides women with valuable development tools. We're creating a better balance of women in management positions, and empowering everyone to fulfil their true career potential.

Why Santander?

With over 150 years of experience, we've built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers our aim is to become the best bank in the UK, and we know we can't make it happen without our people. That's why we promote an environment where everyone counts. With us, you'll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we'll grow along with you.

We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options and we support you to make a difference in your local community with volunteering and fundraising schemes.

Time to apply

If this sounds like a role you're interested in then please apply now.

Santander welcomes applications from all sections of the community.