Customer Service Advisor

Are you looking for a challenging customer support role within a company that invest in their staff and encourage growth of their employees and promote from within?

Do you enjoy working within a fast paced role that involves lots of multitasking?

Would you like to be in a job where you can add value to customers and the company itself?

We are looking for bright, driven, customer service orientated individuals to join our expanding Customer Operations team in Camberley, Surrey. Working for Alcon means working, for not only the global leader in eye care, but the second largest division of the world's leading global Pharmaceutical Company, Novartis. Alcon's mission is to provide innovative products that enhance quality of life by helping people see better.

You will be primarily responsible for processing product orders and customer queries. You are mainly tasked with taking inbound customer calls and so it is vital that you make our customers feel important and valued each and every time you interact with them. You are required to work with internal departments, such as the sales team, to ensure the customers' needs are met effectively and efficiently, consistently delivering high levels of service.

Main responsibilities

* First line of response for all customer service enquiries
* Processing customer orders on SAP (training is provided), working within specific time frames.
* Resolving customer queries and complaints promptly and efficiently.
* Take responsibility for the customer; demonstrate that the customer is at the heart of everything we do.
* Ensure your personal level of knowledge and training is up-to-date and adequate for your role; Earn the enthusiasm and respect of your direct customers through continuous improvement, driven by your passion, integrity, teamwork and innovation.
* Ad hoc administrative duties as and when required.

Main competencies

* Strong interpersonal skills - providing a courteous and efficient level of response to all customer queries, issues and requests.
* Good communication skills - both written and verbal.
* Ability to work well under pressure
* Well organised with good time management skills
* Proactive and self-motivated
* Teamwork
* Adaptability/Flexibility
* Customer Focused
* Computer Literate
* Strong work ethic

Hours

Monday to Friday: 9.00 - 17.00 or 9.30 - 17.30
Saturday: 9.00 - 13.00 (you are only required to work approximately 1 in 3 Saturdays and can take this as overtime or time off in lieu)

Other information

Free shuttle bus service from 'Farnborough Main' and 'Farnborough North' train stations
Subsidised restaurant and cafe
Free parking on-site
On-site gym - membership £60 annually

This is a temporary role until end December 2014, but if you do well in the role, prove yourself and demonstrate a flair for dealing with customers, then there may be an opportunity to become permanent.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.