Customer Service Advisor

Sovereign Housing Association

At Sovereign our customers are at the heart of everything we do.

We currently require a part time customer focused professional who shares our values to join our Sovereign Connect customer service team in Newbury.

Acting as a first point of contact for Sovereign residents our Connect team places huge emphasis on providing a high quality, first time resolution response to a wide range of housing service enquiries. We deal with a high volume of enquiries through a variety of media, and resolving customer queries in a timely and efficient manner is our top priority.

Applicants must have excellent customer service skills gained through supporting a range of customers within a busy office environment, ideally contact centre or similar, along with the responsive, decisive and organised approach that will ensure success within this challenging yet highly rewarding role.

This is a part time role for 15 hours per week, working 8.30 to 5.00 on Monday and Tuesdays, although the flexibility to do occasional additional shifts would be greatly appreciated. This role is available on a fixed term contract period of six months.

If you are passionate about delivering a first class service, making a difference to your customers and understand the positive impact that your actions can have on people's lives this could be the career move for you.

To apply for this opportunity, please email your CV and covering letter.

Closing date for applications is 12 October with interviews taking place on 23 October 2012.