Customer Service Administrator (m/f/d)

REFERENCE NUMBER:

453305/1

MY DUTIES:

-Act as Single Point of contact via phone, email or face-to-face for internal IT and telephony related customer service requests and queries
-Monitor the progress, ensure timely communication and follow-up of all requests
-IT Incident Management
-Maintain knowledge base of written documentation and procedures
-Coordination with other internal business units and external service providers
-Perform daily reporting and data checks according to agreed procedures

MY QUALIFICATIONS:

-Education in an IT related field or equivalent work experience
-Experience in a customer facing role ideally in an IT department or technology company
-Experience with using an incident and request management tool
-Profound Microsoft Excel skills
-Knowledge and experience in supporting iOS devices (iPhone, iPads) and Microsoft Office is an advantage
-Fluent in English

MY BENEFITS:

-You will work in an international environment

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Nicoletta Marciello

Reference number
453305/1

Contact
E-Mail: [email protected]