Customer Quality Specialist | 3-Month Contract; Littleton, CO

LOCATION - Littleton, Colorado,

DURATION - approximately 3 months

ESTIMATED START DATE - 31 Aug 2015

ESTIMATED END DATE - 16 Nov 2015

PAY RATE - $ 15.00 to $16.65 Per Hour (DOE)

MUST BE AVAILABLE TO WORK AN 8 HOUR SHIFT BETWEEN THE HOURS OF 8:00AM-8:00PM M-F.WITH ROTATING SATURDAYS*

- Customer Quality Specialist Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.
- Obtains clinical information needed for order processing or reimbursement.
- Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
- Process information received from intake/service personnel. Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
- Maintains appropriate documentation received with order and conducts follow-up as applicable. Demonstrates professional etiquette and courtesy when interfacing with customers.
- Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
- Complies with and adheres to all regulatory compliance areas, policies and procedures, and "best practices".
- Performs other related duties as directed by supervisor.