Customer Order and Supply Management Specialist

Only English-written CV will be taken into consideration.
Please note that only selected candidates will be contacted.

For our Client in Fribourg, we are looking for a Customer Order and Supply Management Specialist, for an 11 months contract

Workload: 100%
Period: 01/05/2018 to 29/03/2019
Location: Fribourg, Switzerland

Major responsibilities:

- Order handling for assigned countries from receipt of order till final invoicing in order to secure smooth order processing
- Preparation and issue of offers and quotations for assigned countries
- Handling of Letters of Credits and Documentary collections
- Contact point for customers, distribution centers, plants, suppliers, banks, Area Managers & Controllers as well as forwarders
- Consignment handling
- Vacation relief for other countrie
- GL 1st level support for all questions related to LC, Tenders, Embargo
- Dedicated trainer for all new CS employee for LC, Tenders, Embargo order handling/flows
- Act as CS SPOC for LC handling for company's affiliates
- Continuous process review and enhancement of LC, Tenders, Embargo order handling
- Receipt of customer orders, review of all terms and conditions, including price and order entry (or review and validation of EDI orders) and order processing according to existing customer protocol/contracts with close follow up to secure on time delivery
- Ensure close follow-up on orders until delivery.
- Manage blocked orders, delivery dates, backorders and make sure to keep customer informed at all times.
- Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes, commissions and freight invoices (where applicable).
- Organize/assist warehouses, DCs and transportation for export of shipments and constant follow-up until delivery to the customer
- Support S&OP and marketing in prioritizing orders and if required arrange repositioning between customers (when applicable)
- Customer complaint handling
- Establish and maintain Customer parameters in the ERP and on documents (ECP and/or customer protocol/contracts)
- Coordinate product and price set-up/updates.

Education:

Preferred: Bachelor degree in Business administration with Export specialization

Experience:

- Minimum:
- 5 years in International Customer Service/order processing/trading operations with increasing levels of responsibility.
- Profound experience and expertise in LC and Tender order flows.
- Preferred:
- 5 to 10 years in International Customer Service/order processing/trading operations
- with a significant period as project manager
- and with good "Systems" skills (coordinating systems/process evolution projects)

Languages:

- Fluent in writing and speaking in English
- French and/or German is a plus

For further details please contact Aleksandra Sztajerowska:
E-mail: (see below)

Legal Statement:
By sending the application you authorize Harvey Nash AG, Badenerstrasse 15, Postfach, CH - 8004 Zurich for keeping and processing your personal data included in your job application for the needs of the recruitment process and the future recruitment processes. You also express the consent to sending your personal data to any other entity of Harvey Nash group for recruitment purposes.