Customer Field Engineer

For a 1'year project with an international IT company in Geneva, we are looking for a Customer Engineer

Responsibility
- Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems in the French speaking area
- Installs and optimizes HW/SW/Networking product and configurations at customer sites
- May diagnose and resolve product performance problems
- Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
- Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation
- Maintains a functional understanding of company service solutions

Required skills
- IT Degree
- Previous experience in the end-user support
- Previous experience in VIP users support
- Previous experience (at least 2 years) in Software/Hardware support
- Knowledge of ITIL process
- Knowledge in networks
- French/English: Fluency in oral and written
- Excellent problem solving and analytical skills
- Ability to work on own initiative and within a team environment
- Experience handling multiple requests and queries at the same time
- A+ Certification will be appreciated (if not yet done, ready to make it)
- Swiss nationality or valid work permit

Are you interested in this position? Then we look forward to receiving your application.