Customer Delivery Specialist

Client is a growing organization and they are currently looking for talented individuals to join our expanding team in Dublin Ireland.

As a Customer Delivery Specialist you will manage the initial stages of our solution life cycle, working closely with our sales managers to pursue and assess new business opportunities and subsequently managing customer relationships to ensure that their accounts are set up correctly and that they receive the high level of service that they and we expect.

Your key tasks and responsibilities would be as follows:
You will be expected to process 20+ finance contracts per month across multiple customers - this includes for each deal, but is not limited to;
o Generate and collect documents in support of new customer account generation
o Coordinate, follow-up and reconcile activities necessary for deal processing across multiple functions within Client's financial Services, including, but not limited to; Sales, Finance, Legal, VAT, Treasury, Pricing and Business Process
o Manage the customer experience to ensure expectations are met on both sides, in particular working directly with customers on new transactions
o Collaborate with Sales, HP and HP Resellers to effectively manage customer relationships
o Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems
o Track deal funding (payment to Client's Resellers) to completion of payment in timely manner
o Conduct initial and final deal compliance review pursuant to Schedule of Authorization
Each month plan and support the creation of lease documents for 30+ customers for upcoming leases (not in current month)
Work in partnership Sales in pursuing new business and assessing new business opportunities across many and varied finance lease options
Register and activate all new and existing customers to the HPFS Customer Portal
Generate 4-5 leads per month to support Client Asset Management business
Register and activate partners to the Client Partner Connection Portal
Arrange to receive and proactively manage/reconcile supplier invoices
Prepare booking and funding packages - track receipt of all originals documents
Respond promptly and professionally to customer inquiries
Support testing of new systems releases as requested
Share accountability with colleagues in Customer Delivery Team to optimize customer experience and achieve wider team goals
Your Skills

Relevant experience, you will be business focused, highly motivated and keen to develop your existing skills in a professional, innovative and multi-cultural environment.

Leasing experience would be advantageous however experience in a financial services organization or shared service environment is preferable.

Drawing on your previous experience you will be able to demonstrate the following skills or competencies:

Fluency in English and 2nd European language is required. Fluency in further European languages a distinct advantage
Strong customer centric background and service delivery focus
Highly organised, with an ability to prioritise and effective time management
Good numerical skills coupled with a basic experience of pricing and financial calculations
Excellent interpersonal and written communication skills enabling you to liaise effectively with colleagues, suppliers and customers
Good problem solving skills
Good business sense, escalation judgement and awareness of risk and impact
Reasonable level of PC and system skills