Customer Complaints Officer - Private Banking

Customer Complaints Officer - Private Banking As a Customer Complaints Officer - Regulated Investments and Private Banking, youll have the chance to work within a dynamic and expert team within Specialist Complaints and the wider Advocacy department. You will be working with a vibrant, enthusiastic and passionate team who are committed to resolving customer complaints, ensuring we become the go-to bank. Dealing with a variety of complex complaints on a wide range of products from pensions to investments, well depend on you to reach difficult decisions with authority and autonomy, whilst becoming a key trusted member of the team. About us:Our Complaints team delivers a seamless customer experience and aims to achieve the best possible outcomes. They pride themselves on a right first time approach to resolving queries and complaints. Theyre always looking for innovative solutions that challenge the status quo as well as improve our processes. As a Customer Complaints Officer, your main responsibilities will involve:* Successfully resolving individual customer complaints* Providing appropriate feedback to the business for reporting and learning* Protecting our clients and the relationships we have with them* Ensuring we keep to our regulatory requirements, retaining and improving the reputation of the bank As a Customer Complaints Officer, your skills and qualifications will include:* A background in private banking products or investment management* Experience with regulated structured products* A good understanding of general investment products* A reasonable knowledge of Income, Savings and Capital Gains tax, and the impact these may have on investment returns* The skills to research, understand and verify any new product areas The Benefits: Our customers deserve the best. The same goes for our employees. Thats why at Barclays youll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. Thats not all. Well also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best. Our Values:All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity:We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation. On the move? Download our jobs app Barclays Jobs We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.