Customer Care & Technical Support Specialist I Job

CUSTOMER CARE & TECHNICAL SUPPORT I is needed for a contract opportunity with Yoh's client located in SILVER SPRING, MD.

TOP SKILLS YOU SHOULD POSSESS:

- Provide Level I Technical and Web Support to end-users

WHAT YOU'LL BE DOING:

- Activating licenses for new and existing customers
- Document common issues and their solutions. Handle both incoming phone calls and emails
- Able to understand Internet concepts (ie bandwidth, caching, video streaming, etc.)
-DEMONSTRATE CUSTOMER CARE EXCELLENCE

WHAT YOU NEED TO BRING TO THE TABLE:

- Minimum of three (3+) years technical support
- Able to communicate effectively between technical (ie Level II Support, etc.), non-technical (ie end-users, management, general staff) as well as cross-functional audiences
- BA/BS in related industries

WHAT'S IN IT FOR YOU?

- Salary is expected at or around $17.00/HR. W2, but open to discuss with relevant expertise
- Working 12MONTHS + with other talented technical and non-technical cross-functional teams
- Be a visible part of a team where its product is essential to the companies success
- Working with one of the largest Electronics, Multimedia and Gaming client in the world.

GET HIRED, APPLY TODAY!

RECRUITER: Davion Cross

Yoh, a DayJ2W: INTET

TAX TERM: CON_W2J2WNWIT

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Enterprise: IT & Telecom