Customer Care Advisor - Part time

Customer Care Advisor - Part time The hours for these roles are: 22hours in total per week, Mon- Sun starting between 5pm & 7pm (5 days out of 7 each week, maximum 5 hours per shift) As a Customer Care Advisor - Part time, youll enjoy lifestyle flexibility, intensive training and constant development. Well also provide you with an understanding of what the bank can offer our customers and how to exceed expectations. Training for these positions will be full time for the first 8 weeks, hours will be part time thereafter.About us: We have a number of contact and processing centres, and theres a full spectrum of customer service, admin support and agent roles. These teams support our mortgage agents as well as our retail network. They also manage the admin associated with customer and product related processing - ensuring the standards of our service are consistently high. As a Customer Care Advisor - Part time, your main responsibilities will involve:* Taking ownership of the Customer Experience by providing excellent service to help deliver on customer ambitions and day-to-day banking needs* Deepening customer relationships to help grow the business and strengthen the Barclays brand in the community* Working collaboratively with colleagues to deliver on our vision to be the go-to bank and live our purpose and values* Liaising with other departments to resolve customer queries* Delivering exceptional customer satisfaction and performance and acting as an expert for all issues regarding fraudulent activity As a Customer Care Advisor - Part time, your skills and qualifications will include:* A genuine interest in the customer* The ability to demonstrate service in a customer-facing role* The right attitude, personality, potential and skills to provide excellent customer service and case ownership* Experience of working towards personal objectives and standards* The ability to use your own initiative to resolve customer queries and complaints, by moving outside of set guidelines and procedures The Benefits: Our customers deserve the best. The same goes for our employees. Thats why at Barclays youll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. Thats not all. Well also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best. Our Values:All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it. On the move? Download our jobs app Barclays Jobs We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.