Customer and Stakeholder Strategy Manager

Customer and Stakeholder Strategy Manager - 4 Months - Warwick - Negotiable Rate

A leading Energy and Utilities client of Hyphen is looking for a Customer and Stakeholder Strategy Manager to join their team in Warwick.

Job Purpose:

To develop a customer and stakeholder strategy defining our approach and commitment to our customers and stakeholders and to support the business to deliver against these strategies.

Customers to include:

Shippers, Distribution Network Operators, Producers, Terminal Operators, Storage Operators, Interconnector Operators, Offshore Parties, OCM Operator

Key Accountabilities:
*Develop and communicate a Stakeholder Strategy for the clients and Electricity Transmission that defines our ambition, approach and how we want to be perceived as an organisation
*Develop and communicate a Customer Strategy for the client Transmission that defines our ambition, approach and how we want to be perceived as an organisation
*Identify and develop relationships with non-industry bodies that are not covered elsewhere in the business
*Create a strategy and consistency of message for all the interfaces with Stakeholders across GB
*Manage the Customer Complaints process and ensure the business responds and learns from the complaint resolution
*Monitoring customer and stakeholder views and feedback, through the use of surveys and external engagement and supporting the business to develop actions to improve our customers satisfaction
*Work with Transmission to create a set of customer and stakeholder questions that are meaningful, and the responses to which add value to the client
*Identify skills and capability shortfalls and develop training packages to address Transmission wide shortfall

Knowledge & Experience Required:
*Customer and Stakeholder Engagement
*Strong communication skills
*Customer Satisfaction data analysis
*Training and developing others

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.