Corporate Operations Assistant (Payroll)

Corporate Operations Assistant

Annual Salary - £12,226 - £19,317

Full Time - 37 Hours Per Week

Fixed Term Contract until March 2014

Based in the Payroll department at County Hall

Essex County Council is going through a period of unprecedented change and as part of the on-going transformation, Corporate Operations has an exciting opportunity to join its high performing Payroll Team, who are responsible for providing a high quality payroll service to internal and external customers which includes over 550 Schools.

The team provides;

- a full payroll service along with producing contracts of employment for internal and external customers.
- This is supported by our Oracle Data Compliance Team who maintain our positional data.
- Our Customer Services Team receives enquiries via the telephone or email and our Advisors respond to over 69,000 enquiries a year. They also maintain our Payroll Customer Guidance documentation.
- Our Teacher's Records team provide an important link between our customers and the Teachers' Pension Scheme.

As part of the Payroll team, you will work closely with colleagues and the management team to ensure the delivery of a high performing, customer facing Payroll service which proactively embraces change. You will achieve exceptional customer satisfaction levels and make a real and demonstrable difference to the delivery of the Payroll service.

Duties will include, but are not limited to:

- Manage incoming customer queries and provide excellent customer services in the resolution of such queries.
- Undertake data inputting of both positional and payroll data to a high standard
- Produce contracts of employment for both internal and external customers
- Support the writing of procedures and guidelines for internal and external use
- Ensuring adherence to strict deadlines and Service Level Agreements.
- Ensuring compliance with Data Protection and relevant internal policies and procedures
- Supporting continuous improvement within the team.

The ideal candidate will have proven experience of working either within a payroll/HR or a fast pace customer services environment, interacting with a diverse range of customers over the phone, email or in person. You will have proven track record of providing a high customer service, problem solving, influencing and effective communications.

You will have the ability to identify and implementing changes, continually seeking to improve service delivery.

You will possess first class PC literacy, particularly Word and Excel, be educated to a minimum of 5 GCSE's (grade C or above) or equivalent, which must include English & Mathematics or equivalent relevant work experience. Enthusiasm, excellent interpersonal, written and oral communication skills are pre-requisites for the role, as is the drive to make a difference to the service provided to our customers.

THIS IS AN OUTSTANDING OPPORTUNITY OFFERING GENUINE CAREER POTENTIAL.

Any successful applicant to this post would be appointed on a fixed term contract.

If you require further clarification please contact the Working for Essex Team

ESSEX COUNTY COUNCIL IS COMMITTED TO SAFEGUARDING AND PROMOTING THE WELFARE OF CHILDREN AND VULNERABLE ADULTS, AND EXPECTS ALL EMPLOYEES AND VOLUNTEERS TO SHARE THIS COMMITMENT.

Our aim is to be an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.

Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.