Corporate Migration Manager

CORPORATE MIGRATION MANAGER - BANKING

A leading Retail Bank based in Cardiff/Bristol/Birmingham/Reading is seeking a CORPORATE MIGRATION MANAGER to work on a complex project, which offers the opportunity to work with senior level professionals in a highly respected organisation.

The purpose of the role is to explain to customers face to face/by telephone the process and changes their accounts/customer service approach will undergo when migrated.

Key accountabilities are:

- Fully understand the changes each customer in their portfolio will undergo. 
- Develop a contact plan for their portfolio.
- Implement plan through engaging with customers (face to face or phone as appropriate).
- Record and manage progress using Customer tracker system.
- Escalate any issues raised by customers to programme where appropriate.

To be considered for this role you must be able to demonstrate the following skills within financial services (ideally retail banking):

- Strong interpersonal skills. 
- Good banking knowledge.
- Strong communication skills. 
- Attention to detail.
- Customer facing experience.
- Ability to adhere to processes. 
- Self motivated/managed.
- Ability to prioritise workload.

As well as proven experience on a large scale programme within a banking environment.

To be considered for this role, please submit your CV in application.

We will contact you within 72 hours if your skills are relevant to our client's requirement.

EA Consulting Group is acting as an Employment Business for this role under the CEAEBR 2003.