Contract Compliance/Quality Auditor

Contract Compliance/Quality Auditor - Severn Trent Water
Flexible Midlands location - Warwick, Derby, Stoke on Trent
£200 per day - 3 month Contract

Severn Trent Water serves over eight million customers across the heart of the UK, stretching from the Bristol Channel to the Humber and from mid-Wales to the East Midlands. As a FTSE 100 company, they can offer a wide range of career opportunities and attractive benefits.

We are currently recruiting for a CONTRACT COMPLIANCE/QUALITY AUDITOR to design and implement quality assurance on our external service provider's commercial contract (Sewerage Services) within the region.

The job holder will oversee the development of the audit scope and criteria produce a QA programme and conduct audits as required with assigned suppliers in conjunction with the regional internal operational teams.

CONTRACT COMPLIANCE/QUALITY AUDITOR ROLE

- Design, implement and manage a robust audit programme to continually monitor contractor compliance against contractual and KPI obligations
- Plan, conduct & manage audits for all SCM Contract Partners, ensuring consistency and best practice throughout
- Analyse and present audit findings and make recommendations to Contract Partners.
- Identify and justify key issues and improvement opportunities to ensure continuous improvement & process development
- Formulate & manage follow up Contract Partner audit programmes with the relevant contractors to verify their corrective actions have been implemented to address all agreed deficiencies and improvements.
- Work collaboratively with external Contractors to identify and resolve issues and exceptions where there is no pre-defined protocol
- Identify opportunities to increase efficiency and improve customer service through revising protocol where appropriate
- Build and maintain effective communication links with members of the Service Delivery, SCM Commercial Team, SCM Contract Partner, STW and relevant external bodies to ensure that the SCM contract design and implementation meets the needs of the customer

CONTRACT COMPLIANCE/QUALITY AUDITOR REQUIREMENTS

- Experience of conducting QA process audits and development of quality management processes ideally within an operational environment.
- Experience with developing policy/processes in a service delivery environment to overcome ongoing issues as they arise, ideally working with outsourced providers.
- Lead Auditor qualification or equivalent experience of quality management, including internal auditor qualification.
- Full clean driving license.

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