Content Manager

For our client in BASEL we are looking for a CONTENT MANAGER (GLOBAL) for a 7-MONTH contract.

JOB TITLE: CONTENT MANAGER (GLOBAL)

DURATION: 19/11/2018 TO 30/06/2019

LOCATION: BASEL

WORKLOAD: 100%

DESCRIPTION:

MAJOR ACCOUNTABILITIES:

- Managing the content management and distribution platform (Internet)
-Receiving Content and preparing it for Uploading on the Platform.
- Formatting/Programming Content on Platform
- QA of content -visual and technical
- Distribution to relevant users
- Management of Users on Platform -set up, removal etc.
- Management technical issues reported by end users
- Working with vendor to request Pitcher instances creation
- Migrating content and configuration to Production Environment
- Testing new updates for vendor.
- Database Management
- Adding new users, Removing old ones, recording changes
- General Management of end users as needed ~450 users across the globe.
- Tracking Country status, content use etc
- Producing Analytics for business use.
- Project Management
- Management of mini-projects to improve the tool, database, etc

> Orchestrating UAT with requestors
> Working with Vendors
> Piloting new enhancements with select countries

- Managing the Support Email
- Answering Queries
- Giving IT Support to end users
- Communicating with new countries who wish to start using the tool.

> Innovation and Development

- Ability to identify innovative solutions to user issues
- Identify opportunities for process efficiencies

MUST HAVES:

- Experience with performing quality assurance/quality review on content is a necessity
- Excellent attention to detail & organizational skills essential
- Ability to follow through on tasks.
- Excellent written and verbal communication skills - comfortable with being customer facing
- Familiarity with Customer Relationship Management (CRM) systems, Pitcher, Veeva/Salesforce Systems, Tableau and/or Closed Loop Marketing (CLM) an advantage.
- Customer and delivery focused
- Ability to work under tight time pressures
- Self-starter and ability to work on their own initiative
- Excellent problem solving skills plus strong desire for work success and self-improvement
- Project management - Know how to manage a project in terms of project requirements to delivery
- Project Quality Assurance
- On time and on budget planning
- Business Process Management
- Defining a Business requirements process flow
- Delivering that process via a defined project

For further details please contact:

Anna Undas
(see below)