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Contact Centre Rep- Flexi-time/Shift Work
Eingestellt von Domestic & General
Gesuchte Skills: Support, Sales
Projektbeschreibung
Through Flexiworkforce, Domestic & General, are embarking on a fresh and exciting journey. As the leading appliance warranty specialist we have over 15 million customers worldwide. Our growth and success have largely been due to the importance we place on putting the customer at the heart of everything we do.
Sky has been making entertainment for over 25 years and with over 11 million customers Sky is one of the UK and Ireland&rsquos most valued brands, always looking for new ways to make things better for their customers.
Sky is one of Domestic & General&rsquos biggest clients and here in our Brighton contact centre we have a whole team of Sky ambassadors delivering exceptional customer service. We are now recruiting talented, ambitious and dedicated people for a brand new Sky service.
Why would you want to work here?
What you probably want to know is what we&rsquore like as an employer, and what it&rsquos like to work here? Well that&rsquos important to us too. It&rsquos why we regularly ask our people what they think.
Our best attribute is our people. The contact centre is a lively, buzzing environment where you feel the energy when you walk in with team mates and your team leaders will be friendly, fun-loving and positive. We celebrate diversity and encourage individuality within our teams. In fact your personality and life-experience could well be the key to your success here. Our people love the balance working with us brings. A fantastic city centre location (and yes, with sea views from our large open air balconies!) means you&rsquoll be working close to where you live, socialise and shop. With shifts on a rota basis, our people say they can balance work and personal life effectively.
Our rewards are important too. These range from uncapped commission to individual and team rewards such as nights-out and electronic gadgets. Not to mention our on-going commitment to local charities and the community. We love getting behind a great cause, and we&rsquore always open to hearing about new initiatives to be part of.
What would you be doing?
We have a great service to offer our customers and we strive to deliver that in an upbeat and professional sales style. You&rsquoll be working as part of our outbound customer service team in the Sky Department and the role involves making a welcome call to new Sky customers, having a conversation around how they are getting on with their new Sky box and selling insurance on Sky products to protect customers for unexpected call-out fees, repairs or replacement costs.
This is not a cold calling role it&rsquos a role where you&rsquoll be having conversations with Sky&rsquos customers, gain better understanding of their unique needs and identify how else we can help them. Of course it&rsquos a challenging role that not everyone is suitable for, but if you have the drive to be successful we&rsquoll support you getting there.
About you:
Our longest serving and most successful people come from all kinds of backgrounds, so there is no one type of person we look for. To be a great Sky Representative here, you&rsquoll live and breathe exceptional customer service, like people, enjoy building rapport with them and want to build a career out of these strong communication skills. We&rsquoll help you develop new skills and build on those already gained.
We&rsquoll take care of you:
We offer many wellbeing and healthy living initiatives and have picked up a few awards along the way for being such a healthy workplace.
You'll benefit from our experienced Learning and Development team who will get you up to speed on Sky products and services during your first 2-3 weeks of intensive training and then providing ongoing support and development to enable you to be the best you can be. There&rsquos also a visible career path available to you, and you can even consider roles across the other D&G offices as you build your career here.
So what are you waiting for? Hit apply now and open the door to a new career and lifestyle that offers more than you&rsquod expect
Defined career path including salary increases
Regular incentives and employee rewards
22 days holiday allowance, plus all bank holidays
50% discount on Sky TV
Free life assurance
Excellent training and development
Pension scheme
Great local employee discounts at shops, restaurants and gyms
Ongoing Wellbeing programme that includes subsidised massages, fresh fruit deliveries and a busy sports and social programme!
Free hot drinks and Wi-Fi on-site
35 hour week on a rota basis (weekdays 12-8pm, weekends 9am-5pm)
Domestic and General Group is the UK's leading provider of warranty protection for domestic appliances. Please note that we have a thorough referencing process, which include criminal record checks
Sky has been making entertainment for over 25 years and with over 11 million customers Sky is one of the UK and Ireland&rsquos most valued brands, always looking for new ways to make things better for their customers.
Sky is one of Domestic & General&rsquos biggest clients and here in our Brighton contact centre we have a whole team of Sky ambassadors delivering exceptional customer service. We are now recruiting talented, ambitious and dedicated people for a brand new Sky service.
Why would you want to work here?
What you probably want to know is what we&rsquore like as an employer, and what it&rsquos like to work here? Well that&rsquos important to us too. It&rsquos why we regularly ask our people what they think.
Our best attribute is our people. The contact centre is a lively, buzzing environment where you feel the energy when you walk in with team mates and your team leaders will be friendly, fun-loving and positive. We celebrate diversity and encourage individuality within our teams. In fact your personality and life-experience could well be the key to your success here. Our people love the balance working with us brings. A fantastic city centre location (and yes, with sea views from our large open air balconies!) means you&rsquoll be working close to where you live, socialise and shop. With shifts on a rota basis, our people say they can balance work and personal life effectively.
Our rewards are important too. These range from uncapped commission to individual and team rewards such as nights-out and electronic gadgets. Not to mention our on-going commitment to local charities and the community. We love getting behind a great cause, and we&rsquore always open to hearing about new initiatives to be part of.
What would you be doing?
We have a great service to offer our customers and we strive to deliver that in an upbeat and professional sales style. You&rsquoll be working as part of our outbound customer service team in the Sky Department and the role involves making a welcome call to new Sky customers, having a conversation around how they are getting on with their new Sky box and selling insurance on Sky products to protect customers for unexpected call-out fees, repairs or replacement costs.
This is not a cold calling role it&rsquos a role where you&rsquoll be having conversations with Sky&rsquos customers, gain better understanding of their unique needs and identify how else we can help them. Of course it&rsquos a challenging role that not everyone is suitable for, but if you have the drive to be successful we&rsquoll support you getting there.
About you:
Our longest serving and most successful people come from all kinds of backgrounds, so there is no one type of person we look for. To be a great Sky Representative here, you&rsquoll live and breathe exceptional customer service, like people, enjoy building rapport with them and want to build a career out of these strong communication skills. We&rsquoll help you develop new skills and build on those already gained.
We&rsquoll take care of you:
We offer many wellbeing and healthy living initiatives and have picked up a few awards along the way for being such a healthy workplace.
You'll benefit from our experienced Learning and Development team who will get you up to speed on Sky products and services during your first 2-3 weeks of intensive training and then providing ongoing support and development to enable you to be the best you can be. There&rsquos also a visible career path available to you, and you can even consider roles across the other D&G offices as you build your career here.
So what are you waiting for? Hit apply now and open the door to a new career and lifestyle that offers more than you&rsquod expect
Defined career path including salary increases
Regular incentives and employee rewards
22 days holiday allowance, plus all bank holidays
50% discount on Sky TV
Free life assurance
Excellent training and development
Pension scheme
Great local employee discounts at shops, restaurants and gyms
Ongoing Wellbeing programme that includes subsidised massages, fresh fruit deliveries and a busy sports and social programme!
Free hot drinks and Wi-Fi on-site
35 hour week on a rota basis (weekdays 12-8pm, weekends 9am-5pm)
Domestic and General Group is the UK's leading provider of warranty protection for domestic appliances. Please note that we have a thorough referencing process, which include criminal record checks
Projektdetails
-
Einsatzort:
Brighton, Vereinigtes Königreich
-
Projektbeginn:
asap
-
Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
-
Kategorie:
Marketing/Vertrieb, Sonstiges