Contact Centre Advisor

Capita are recruiting a number of Contact Centre Advisors to join the existing team based in the National Recruitment Centre in Upavon. The role is a fixed term 9 month contract, starting in January 2014.

Staffed by military and civilian personnel, the National Recruitment Centre (NRC) at Upavon delivers the entire process for the attraction and recruitment of soldiers and officers to the Regular and Territorial Army.

The purpose of this role is to professionally handle enquiries from anyone interested in knowing more about careers in the Army. Enquiries will come from a number of sources (including: potential candidates, their families and careers advisors) and will be about a huge variety subjects.

Within this role you will be responsible for handling enquiries via the phone and over web-chat.

Responsibilities:

* Act as the first point of contact for all contacts
* Give an excellent impression of the Army and the RPP
* Qualify candidate needs
* Create candidate record (where appropriate) and enter data accurately
* Complete initial eligibility screening
* Provide advice and guidance to candidates and gate keepers
* Give an excellent impression of the Army and the RPP
* Ensure enquiry is progressed in line with RPP policy

Successful candidates should be able to demonstrate experience working within a customer focused environment whether it be on the phone or in a Retail/Hospitality, face to face environment. You will have the ability to communicate openly, clearly and concisely and enjoy working within a team

We would welcome applications from both military and non military backgrounds. Hospitality & Retail backgrounds

Personal Attributes:

* Upbeat and positive and wants to do the best job they can
* Establishes good rapport and has strong communication skills
* Makes contacts feel confident their needs have been met
* Ability to build strong working relationships at all levels
* Can inspire others
* Works on own initiative
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.