Consultant L2 Helpdesk (f/m)

Nash direct GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talents they need to succeed in an increasingly technology-driven world. We offer our employees promising career prospects and access to interesting and challenging technology roles throughout Germany.

For our client in the IT software outsourcing sector we are currently hiring a

Consultant L2 Helpdesk (f/m)
Reference number: 309268
Starting date: asap
Length of the contract: 12 Months with possibility of extension

Task description:
*Receive and process traders requirements; assist in maintaining strong working relationships with the companys traders service
*Respond to general enquiries, track status of the requirement/order/error and liaise with business; respond to ad-hoc requests
*3x daily visit to the traders working place to ensure excellent service support - collect issues, solve directly on place, forward to the responsible team, track the status, inform the customer about the progress
*Rollout support (i.e. new Citrix client, upgrade to IE11 etc.)
*Administration of the front office/back office/middle office application to maintain service to customers according to given quality KPIs
*Coordinates incident, problem, change, escalation management and operational documentation

Your profile:
*ITIL processes experience - Lifecycle Management, IT Service Operations, Incident Management, Change Management, Problem management, Release management
*Experience with Windows server administration, working with relational databases such as MS SQL, MySQL, Oracle and administrating a variety of web-based and client-based applications/systems
*Technical overview in OS, Network, Storage, Back up, Databases, Middleware
*Experience with RCA (Root Cause Analysis)
*Knowledge of Ticketing Tools (Remedy advantage)
*Network knowledge (LAN, WAN), Citrix, FTP
*Ability to solve customer desktop issues (Desktop Support)

We are proud to build our company around creative and talented people who value our companys culture, the diversity of our projects and the attractiveness of our clients.
Our market-oriented salaries as well as our transparent and dedicated approach with our clients and candidates lay the basis for a long-term partnership with our employees.

We look forward to receiving your application and are available to you at your convenience for any questions or queries you might have about this role.

Carmen Ponten
Candidate Relationship Manager
Nash direct GmbH
IT & Engineering Professionals
[email protected]
(0049) 89 839306 22
www.nashdirect.de
Leonrodstrasse 52, D-80636 Mnchen, Germany