Configuration Technician

We have an immediate need for a strong LEVEL 2 CONFIGURATION TECH who can work in a Windows environment (XP, WIN7, Office products, printers, etc.) and has some hands-on experience with Servers. Needs to have good personality, confidence in his/her work and interfacing with the VIP's.

OVERVIEW

- Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications.
- Tests configured systems for appropriate functioning and troubleshoots for any errors found.
- Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied
- Complies with departmental training certification requirements based on configuration level.
- Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures.
- Researches hardware and software literature to keep abreast on new product/service developments and announcements.
- Works with Lead Technicians on difficult to solve problems or configurations.

QUALIFICATIONS

- Requires 3 - 5 years' experience
- Self-motivated and capable of getting things done
- Must be local to the Alpharetta area

*CompuCom supports Employment Equity and Diversity*

INDO