Conceptwave Consultant

CONCEPTWAVE CONSULTANT, TELCOMMUNICATIONS AND/OR CABLE OPERATORS

eCRM Euro are looking for a ConceptWave Consultant with experience in Fulfillment Process-related OSS transformation or Order Management systems implementation engagements across wireless and/or wire-line services such as Fixed Broadband and Mobile Broadband. This candidate may also be involved in developing industry best-in-class product offers, proposals and should possess strong analytical and writing skills to be able to address working and mid-level management level concerns.

The candidate will be expected to:
Work with teams of other Consultants and System Architects to Assess, Analyze, Plan and ultimately Implement industry Order Management solutions for Telco clients.
Help recommend improvements by creating roadmaps and transition plans encompassing high ROI OPEX and CAPEX reductions and potential increased Revenue based on sound value propositions, benefit potential and business cases.

A strong understanding of process design across Telcommunications and/or Cable Operators in at least some areas of Customer Care, Inventory, B2C and B2B Services, Assignment and Design, Back Office, Dispatch, Field Operations and Help Desk operational areas.
The ability to help create within a team structure robust value propositions and business cases for systems and process transformation.
Ability to quickly identify and document gaps and to identify the need for and to create business rules is required.
A proven track record of success working on customer engagements. Has been part of at least 2 Process engagements.
Able to create and present technical deliverables. Excellent Verbal, Writing and Presentation Skills are critical.

At eCRM Euro Ltd we specialise in proving a fast accurate service in pairing specific skills to our client requirements. As a trusted partner to large consultancy firms and end-clients spanning various industry sectors from all over Europe, we have a reputable name and can be associated with offering a first-class service to both clients and candidates we work with. In offering a recognised recruitment service we can also give a complete solution to candidates by offering an extremely competitive pay-rolling service, specialising in Taxation