Complaints Officer, Complaints Investigations, Public Sector, Contract

COMPLAINTS OFFICER, COMPLAINTS INVESTIGATIONS, PUBLIC SECTOR, CONTRACT, LONDON

Due to continuous success in all areas, my Public Sector Client has headcount for a Complaints Officer, to be based from their prestigious offices in London.

You must have previous experience as a Complaints officer, including investigating complaints and have previously dealt with complaints on a large scale.

The principal accountabilities of this role are to undertake stage two complaint investigations across a diverse range of Council services in line with agreed procedures, standards and timescales, compile and analyse information and data about complaints, including type, number, trends and learning, and ensure this information is available in the Residents First Information Hub, report on any areas of significant or persistent service failure identified through complaint investigations and analysis, review policies, procedures and practices that may be contributing to this failure, recommend actions to deliver improvement, and monitor progress.

This role requires a reliable, personable, self-motivated, enthusiastic, and articulate individual to work with a fantastic company, which rewards you with a great starting salary, and significant challenge.

If you have the necessary skills and experience to be an asset to my client please send a copy of your up to date CV

COMPLAINTS OFFICER, COMPLAINTS INVESTIGATIONS, PUBLIC SECTOR, CONTRACT, LONDON