Complaints Intake Coordinator Job

COMPLAINTS INTAKE COORDINATOR needed for a CONTRACT opportunity with Yoh's client located in Santa Ana, CA.

What will the Complaints Intake Coordinator Be Doing:
- Works under limited supervision applying newly established procedures and specific standards.
- Reviews potential complaints for accuracy and utilizes pre-determined assignments for routing the complaint for further investigation
- Updates complaints as required
- Obtain relevant documentation that may be required for investigation (ie, transaction information, etc.)
- Redirect apparent claim-related matters to Claims for further review and possible handling

What Complaints Intake Coordinator Need to Bring to the Table:
- Typically has one to two (1-2) years of title insurance or related experience
- Knowledge of Data Trace and other First American transaction systems such as FAST, Wintrack, etc. are a plus
- Knows fundamental concepts, practices and procedures regarding title, escrow and related processes
- Excellent verbal and written communication skills
- Strong Organizational skills with the ability to multi task, prioritize and work under pressure
- Excellent problem solving and analytical skills
- Microsoft office products with an emphasis on MS Word and Excel

WHAT'S IN IT FOR YOU?

This will be a great chance working and being part of a company that offers a unique promote-from-within culture where you'll always find exciting new career opportunities at every level of the organization.

GET HIRED, APPLY NOW!

RECRUITER: Rowie Abadiano

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.

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