Complaint Handling Manager m/f

COMPLAINT HANDLING MANAGER M/F

OVERALL RESPONSIBILITIES:

Contact and coordination point for market reports (complaints/incidents). Receiving, monitoring, handling,

Completing and evaluating the messages to ensure customer satisfaction.

- Maintaining and Optimizing Fine procedures for receiving, tracking, editing, enclosure and evaluation of messages
- Collection and coordination center for messages
- Ensure the documentation and their traceability
- Ensuring customer care after detecting and classifying the messages
- Organize and Share information
- The introduction of measures for the rapid transmission of a competent and technically well-founded statement
- Introduction of correction, respectively. Prevention measures in cooperation with Quality
- Junction to Legal regarding reporting of cases of damage
- Junction with the RM Foundation regarding requested services
- Create the analysis/statistics and reports demonstrating the resulting improvement potential
- Information point for all inquiries regarding market reports by PDC
- Initiating and promoting the highest standards of ethics and compliance with the Code of Conduct and the Compliance Program

Report events to the competent authorities, in cooperation with RA

Support for the implementation of Field Actions

REQUIREMENTS:

Higher Education in Engineering or related fields

Min 5 years experience in Medical Device or related fields

In-depth knowledge of the medical device legislation/Vigilance

Experience in ASIAN MARKETS (Central Asia, Japan, China etc.)

ANALYTICAL SKILLS

Ability to effectively manage workloads

Languages:

English - must

German - NTH

LOCATIONS: WALDENBURG - Basel-CountryMichael Bailey International is acting as an Employment Business in relation to this vacancy.