Community Coordinator for Games

The COMMUNITY COORDINATOR position will act as a primary voice for a range of supported games to their respective communities of players and fans. The ideal candidate will be an innovative thinker that understands relationship building across multiple social media and social networking platforms.

This position will be responsible for driving product adoption and engagement, providing timely and tracked customer product support and sharing key learnings, and curating discussion through regular content creation and sharing of community generated content.

RESPONSIBILITIES:

- Represent all supported games to internal and external customers.
- Troubleshoot technical and account issues for our customers and provide customer support by way of emails, forums and various social media channels.
- Moderate forums, in game chat, and other social media channels as needed.
- Create content for the website and social channels as assigned.
- Develop customer-facing documentation on an as-needed basis.
- Participate in the community as an active player for all supported games.
- Resolve issues that arise within the community by working with owners across the client org.
- Train and share learnings as a team subject matter expert for assigned games and/or international communities.
- Specific tasks may include:
- Localization of key content for global communities
- Gaining expertise in specific programs or technologies
- Researching and providing reports on marketing or demographic trends

QUALIFICATIONS:

- 2+ years of online customer service or community management experience
- Nuanced understanding of community development and management
- Great attitude and outstanding judgment
- Excellent writing skills, a creative mind, and conflict resolution skills
- Thorough understanding of Facebook, Twitter, and online communities like Reddit; experience posting on forums a plus
- Understanding and passion for Internet phenomena
- Passionate about video games
- Second language or programming experience a plus!

This is a 9 month contract position.