Collaboration Engineer for End User Computing Service (m/f)

REFERENZNUMMER:

312167/2

IHRE AUFGABEN:

-Support definition of standards for global collaboration infrastructure and documentation
-Life cycle management for collaboration services infrastructure components
-Blueprint of global IT infrastructure landscape
-Build IT infrastructure solutions along standards for highest integration, compatibility with other technologies, compatibility with applications and manageability
-Support the implementation of managed collaboration services and technologies for scalability, agility and performance experience
-Continuously improve service performance experience by reviewing solution design versus requirements, reviewing configuration versus compatibility needs by reviewing service delivery performance versus SLAs
-New solution testing and implementation with the support of global and regional resources as well as managed service partners
-Ensure service and infrastructure availability, effectiveness and security, provide regular reporting on service delivery performance and consumption
-Participates in implementation and maintenance of ongoing collaboration services projects
-Supports updating the knowledge base used by the service desk agents including service desk agent training on all collaboration and end user computing services matters (Outlook, SP and Lync)

IHRE QUALIFIKATIONEN:

-Experience on planning collaboration and end user computing infrastructure or in delivering major collaboration and end user computing projects
-Experience with Windows Server 2012, Exchange Server 2013, O365 ExchangeSharePointLync Online and mobile device email across HW and SW
-Experience with Microsoft Windows Deployment Services (WDS) or other network based imaging services
-Excellent knowledge of a variety of Windows Desktop Operating Systems
-Experience supporting Microsoft Outlook and Lync
-A strong understanding of Microsoft Active Directory
-Experience building and managing SCCM
-Experience building and managing anti-virus platform, Symantec is preferred
-Solid understanding of ITIL principle and processes
-Strong understanding of hardware (desktop, laptop, workstation, tablet) model and brand

WEITERE QUALIFIKATIONEN:

Administrator