Client Support Specialist - Treasury (Maternity Cover)

JOB ID: 27773

POSITION DESCRIPTION:
SunGard's solutions for corporate liquidity help businesses facilitate connectivity across the ecosystem of buyers, suppliers, banks, data providers and other stakeholders to increase visibility of cash, improve communication and response time, reduce risk and help drive maximum value from working capital.

At SunGard we are recruiting for a customer-focused individual to join the Treasury Client Service team. This is a maternity cover position. The successful candidate will provide daily support to SunGard's EMEA clients on AvantGard Treasury products, via both phone and e-mail communication, undertaking appropriate research of product issues as they arise.

Key Duties:
. Communicate with clients on support issues with AvantGard products; review and analysis of issues that arise, including pro-active communication of issue status. The primary supported product will be Integrity.
. Communicate with SunGard Consultants on support issues with AvantGard Treasury products, and to development teams in order to progress issues which require their input
. Translate, communicate and reinforce the goals, values and priorities of the organisation through the support desk

POSITION REQUIREMENTS:
. Treasury (preferable) or other relevant financial markets knowledge
. Excellent interpersonal and communication skills
. Client facing focus on day-to-day work
. Ability to build and maintain strong client relationships
. Excellent issue resolution capability
. Disciplined administration skills to allow effective, structured working and the ability to follow-up of issues
. Ability to work as part of a team
. Clear organisational awareness and knowledge

Experience working with SQL, Oracle databases or Crystal Report Writer would be a plus. Any experience working with Treasury Management Systems, especially AvantGard, would also be an advantage in this role.