Client Support (m/w) SAP IXOS

- The candidate is applying for a role in Application Lifecycle Management in a complex application landscape.
- This position is working for all Application Support and Development in an SAP / IXOS production environment, providing complex Application Lifecycle Services (mainly system development, system integration and Application Management) services.
- Based on his/her experience, the candidate supports the delivery team on certain pre/post-signature security questions.
- Provide 2nd and 3rd level Application Support
- Ongoing Design, Realization and Implementation of smaller changes and extensions
- Installation and maintenance of IXOS-clients and according landscape
- Administration and monitoring of interfaces and jobs
- Proactive Maintenance and continuous improvement
- Identify risks and issues in the application landscape
- Reviews and provides feedback on client requirements, including estimates
- Minimum 2 years experience in IT administration/archiving
- Sound knowledge of the following technological topics being part of the support tasks:
- IXOS related
- IXOS clients
- DocuLink
- Pipelines, incl. Perl programming
- Sound knowledge concerning Windows XP, Windows 7
- Experience in working with Livelink Viewer (Browser)
- Sound experience concerning Livelink EnterpriseScan incl. Profile administration, Scan- Pipelines & Pipeline-Monitoring
- Knowledgeable about the usage of Livelink Desktoplink
- Experienced concerning Pipelines incl. Pipeline-Administration & Pipeline-Error Analysis (asynchronous archiving interface, Apps/IXOS Archiv)
- Basic knowledge of IXOS Administration Client (Setup of Scan Scenarios, Starting of Jobs etc.)
- Basic knowledge concerning IXOS-related SAP-customizing
- Basic knowledge concerning SAP document types and data concepts
- Basic knowledge concerning SAP-Basis tasks related to the usage of IXOS
- Knowledge concerning German data retention and archiving rules
- Ability to manage the own area of work
- Good communicational skills
- Experience in the creation and review of technical specifications
- Ability to understand and judge user requirements
- Understanding of IT infrastructure
- Strong ability to work in a team of experts
- Working experience in the energies & utilities Sector would be ideal
- Experience in Application Management would be appreciated

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