Client Response Services Agent (IT Support)

Nicoll Curtin Technologies is partnering with our client, a global investment company in the search for a excellent Client Response Services Agent (IT Support) to join their team here in Singapore.

Successful candidate will be offered a 12 months contract (extendable) with full employee benefits.

BASIC QUALIFICATIONS:

- 3 years experience in Remote (on the phone) Technical Support field
- Should have good knowledge on Windows XP, Microsoft Office Suite
- Should have good knowledge and exposure working on Windows platform, Active Directory, Computer.
- Fluent in at least one of the following Asian Languages: Mandarin, Korean and Japanese as you will be interacting with Japanese, Chinese and/or Korean customers.

JOB RESPONSIBILITIES:

- Handle Customer's query or problem over phone.
- Take ownership of all the calls coming into Service Desk.
- Periodically updating calls/customer on status.
- Provide timely resolution and effective documentation.
- Proactive and logical thinking in resolving problems.
- Ability to work independently, analyze and make decisions with minimal supervision.
- Excellent interpersonal communication skills to handle high-touch clients and situations and form good rapport and long term relationships with business users.

Send your CV and we will get back immediately for a confidential discussion. Alternatively, drop us a call