Cash Application Coordinator, Reigate, Surrey, 16 Months

Job Purpose and Summary:
To ensure the accurate recording and allocation of receipts from customers within agreed timescales.
To follow up on all receipts that are unallocated to ensure correct allocation or refund.

Responsibilities and Tasks:
To ensure accurate and timely allocation of receipts on customer accounts

Follow up and allocation of unallocated accounts

Handle and resolve queries raised by customers and credit control.

Preparation of paperwork for customer refunds when required

Bad debt write offs when instructed

Preparation and posting of weekly direct debit mandates and amendments

Ensure company policies and procedures are complied with

Ensure their own targets and objectives are met.

Produce information and feedback on own activity, progress and performance.

To cover in for absent team members

To assist the team with ad hoc tasks

Ensure the accuracy of all customer data

Dealing with customer queries and forwarding to the correct department for resolution

Responding to customer correspondence/requests

Escalation of issues not being resolved

Working with other areas of the business to resolve issues

To escalate complaints

Process refund paperwork

Ensure compliance to SOX requirements

Printing and filing of remittance advices

Scanning of all documents

Required Skills and Qualifications:
Cash application experience
Excel competent
Good standard of written and oral English

Competencies:
Apply high standards of accuracy Take ownership and accountability Show Courage Communicate Effectively Plan and Organise Effectively

Further Information:
Closing Date - 26th April 2013
Location - Woodhatch
Salary - £20,624

Key Benefits
Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
Final salary scheme pension available upon joining Canon UK Ltd
Life Cover for those in the pension scheme
Free private healthcare for all employees (tax on benefit payable by employee)
Long service awards
Focus on learning and development and career progression
Staff purchase scheme.
scheme - discounts with over 100 named brands and suppliers on their products and services
Employee forum network
Summer Hour Policy
Interest Free Season Ticket Loan
Childcare Voucher Scheme
Ride 2 Work scheme
Employee Assistance Programme
Flexible Working Policy
Company Maternity / Adoption / Paternity Policies
eLearning online training courses available to all employees
Variable pay scheme (bonus/commission)

No agencies please